Customer Experience
With the rise of social media, cuastomers have more power and influence than ever. Businesses that mistreat customers risk going viral for all the wrong reasons. Getting it right matters. In a new age of consumer power, customer service is the new marketing.
Productivity
Customer service teams rely on cutting-edge tools to perform as productively as possible. Nowhere is this more important than in a modern contact center environment. iPECS tools are proven to boost the output of agents by speeding up everyday tasks and simplyfying administration.
Monitoring
When you handle a high volume of inbound or outbound calls, it's essential to monitor and evaluate the data produced to gain insights into your operation. iPECS Contact Center tools allow you to customize and automate reporting, so you always know how you're doing.
Phone system CRM Integrations
Our phones system solutions integreate to the following CRM systems to name a few. If you are running a custom SQL database for CRM contact us today to get your software integrated.
- ConnectWise
- Frontrange GoldMine
- Google Contacts
- IBM Notes
- Maximiser
- MS Access
- MS Dynamics
- MS Dynamics Nav
- MS Outlook (Not OWA Version)
- NetSuite CRM
- Sage 50 Accounts
- Sage CRM
- Salesforce.com
- LDAP/ODBC
- StyLite EGROUPWARE
- Sugar CRM
- SuperOffice
- Swiftpage act!
- Swiftpage/Infor SalesLogix
- Vtiger CRM
- Zoho CRM
Once your CRM is Integrated you'll receive the below features:
- Click 2 Dial
- Caller Lookup
- Screen Pop Contact Information
- Screen Pop Company Information
- Name Search
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