Welcome to Webex
Enhance Teamwork & Collaboration
One app that includes video meetings, whiteboarding, secure messaging, file sharing & built-in phone system functionality.
Transforming the wayemployees work
Comprehensive all-in-one phone system with Cisco world class security
Everything you need on your desktop or smartphone
Cisco Webex transforms the way employees work with a single app that includes video meetings, whiteboarding, secure messaging, file sharing & built-in phone system functionality to increase employee productivity and streamline teamwork. Keep all your phone numbers and Voice Tech will manage everything for you.
Phone System
Unlimited calls to AU numbers, Transfer, hold, conference call all from the Webex app. Enable DND, Anonymous call rejection mode, call forwarding, simultaneous ring to mobile, call waiting and Call Control to log in and out of call centre queues. All at the click of a button from the Webex interface. Powered by Broadsoft.
Collaboration
Enhanced team collaboration tools enable everyone to see and share all the information they need to work together productively.
Meetings
Host large and small meetings from anywhere, with audio, video and screen sharing.
Messaging
Exchange secure messages and share files with individuals and groups, inside or outside your organization.
Todays Challenges
Companies are facing a great deal of challenges in providing better customer and employee experiences. See how incorporating artificial intelligence capabilities into your contact center can help.
Poor Customer Experience
53% of companies had measurable results from implementing AI to improve customer experience.
Agent overload
96% of companies will have their agents handle only complex or highly specialised interactions by 2025.
Lack of automation
76% of contact center leaders agree that agents working through technology or process issues is their greatest challenge.
Benefits of Webex
Enhanced Teamwork
Webex integrates many powerful features into a single application, your teams can collaborate with others internally and externally faster and easier than ever before.
Custom design around our teams
High-quality video meetings, annotation-rich screen sharing, and whiteboarding are all available to access from any device. Anyone can start a conference and access in-meeting tools like the ability to add guests or record conversations. There’s also the option to save all your files and whiteboards for viewing later. You can even work offline.
Integrations
There are plenty of pre-built integrations available for third-party applications from Google, Salesforce, Microsoft and more.
Enterprise Grade
Webex keeps your meetings and conversations secure with enterprise-grade safety, including end-to end encryption, built into everything you do.
Calling and Call Control
Webex includes native video and voice calling and extensive calling features and call control within a single collaboration app. You can make or receive calls from anywhere with VoIP calling powered by Broadsoft.
Futureproof
An easy evolution to cutting-edge communication and collaboration services. Because Webex is a hosted service, you’ll always have immediate access to new features and updates as soon as they become available, without having to do anything.
Business Continuity
The distributed nature of Webex means that your infrastructure will still be available in the event of a power outage, storm, fire, or other disaster. Because Webex is not on your premises, it’s easy to redirect calls to an alternate location or mobile if you can no longer take calls at your primary location.
Call Analytics & Dashboards
Manage, analyse and understand customer interactions using iCall Suite. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
Simply select an iCall Suite package to suit your business requirements, for each user that perform analysis and reporting. Record calls and manage play back options and permissions.
- Call data delivered to portal in real-time
- Analytics collected for unlimited users
- Multi-lingual capability, available in 14 languages at the click of a button.
- Administration portal for you to manage users and log in details
- Single sign-in options available
- CRM Integration available
- In-line contextual help on-demand and extensive library of help videos
- Facilitating compliance & security certifications to global recognised standards
Drive Supervisor and Agent Productivity
Review live contact centre statistics to keep customer-facing teams focused on customer experience.
Supervisors can review agent performance and resourcing in line with business KPIs. A dedicated workspace displays live calls and KPI summaries by contact group in line with targets. The ability to manage breaks, broadcast messages and chat to agents makes management simple. Supervisors can also predict agent requirements for resource optimisation to keep customer service levels high.
- How many calls are left unanswered?
- How many of those calls are returned?
- What is the cost of an unreturned missed call?
- Do you know your busy hours, at a per-team level?
- Can the call journey be simplified to take less time and involve fewer people?
A dedicated agent console makes it easy for agents to manage calls, with the ability to identify VIP contacts, transfer, hold, callback, receive notifications on callbacks and schedule calls. Script presentation promotes consistency in call handling to maximise customer experience.
