Find the right calling plan for your business.

A channel is one concurrent call path. One channel carries one call at a time, in or out, and the channels sit in a shared pool across your whole tenant rather than being tied to a person. That is why Operator Connect is billed at $20.00 per channel per month and not per desk. Most offices never have everyone on the phone at once, so a common starting point is one channel per two to three staff - a 40 person business often runs comfortably on 16 to 18 channels. The trade-off is real and worth stating plainly: when every channel is in use, the next caller hears a busy signal. So the number has to be sized to your busiest hour, not your average one. Use the system builder on this page to model it, and if your phones run hot all the time, look at Direct Routing instead. One important thing to know: channels are not locked in for the term. If you are launching a product next week and expect the phones to run hot, or something unforeseen starts driving calls at you, we add channels on the fly for the period you need them and take them back off afterwards. You size for normal trading and we flex you through the spikes, rather than you carrying peak capacity all year.

No. Direct Routing is billed per user at $18.00 per month and includes unlimited concurrent channels through our own SBC. There is no channel count to run out of, so every single person on the system can be on a call at the same time and callers still get through. If you are a business where a missed call is a lost job - trades, medical, dispatch, anything with a seasonal or event-driven spike - that predictability is usually worth more than the difference in the rate.

Native Teams delivers the calls but keeps call queue data for only 28 days and call detail records for 120 days, with no scheduled reports, no report filtering and no real wallboards. Clobba keeps 24 months of both, adds drag-and-drop dashboards and live wallboards you can project onto a TV, agent performance reporting with presence heatmaps, cradle-to-grave call tracking with call quality scoring, an Erlang-based sizing report that tells you how many agents a queue needs, scheduled PDF and Excel reports, and a generative AI Teams app for plain-language queue questions. It works on top of the Microsoft licences you already pay for rather than replacing them.

Clobba is $35.50 per user in queue per month, which is the licence plus maintenance and support, on a 12 month minimum term. Licensing is based on the greater of licensed users or users provisioned. Bundled with our calling it is $55.50 on Operator Connect or $53.50 on Direct Routing per user per month. Setup, implementation and configuration is quoted per deployment - on a standard single-tenant build it has been $1,500 ex GST once-off. We need access to your Microsoft tenancy to deliver Clobba, because it reads your queues, auto attendants and call records directly from your tenant.

Clobba if you want to see and report on the queues you already run natively in Teams: dashboards, wallboards, agent performance, history and staffing advice. CC4Teams if you want to change how calls are handled: skills-based routing, priority queues, supervisor whisper, barge and listen-in, callback in queue and agent opt-in controls. Most businesses asking us about queue visibility need Clobba, not a contact centre platform, and it is a fraction of the cost. If you genuinely run a contact centre you will want CC4Teams, and Clobba can sit alongside it.

The monthly seat price covers the licence and the platform - the calling service, the features attached to that seat and our support wrapper. Call usage is billed separately on a pay as you go basis, and direct-in-dial numbers, 1300 hosting and SIP channels are priced individually under Additional services. That's deliberate: it means when your call volume drops, your bill drops with it, rather than being buried in an inflated seat rate.

No. Every figure on this page is in Australian dollars and excludes GST, which is how our quotes and service schedules are written. The one exception is Microsoft's own licences (Teams Phone Standard and Teams Shared Space) - Microsoft quotes those inclusive of GST, so where we show them we mark them as inc GST to avoid confusion.

12 months for all contact centre (CC4Teams) and CallCabinet compliant recording services. Standard Teams calling seats and Sasboss enhanced users for admin and management staff can stay month to month - useful when you've got a handful of casual or seasonal users you don't want to lock in.

Send a cancellation notice to support@voicetechnologies.com.au at least 75 days before the contract expiry date. If we don't receive it in that window, the CC4Teams service term automatically renews for a further 12 months. We'd rather remind you than catch you out, so we flag renewal dates ahead of time - but the 75 day notice is the contractual position.

Charges commence from the date the platform is provisioned by the vendor, which is typically within 7 days of a valid purchase order. To be clear, that is not your go-live date and not your first-call date - the meter starts when the platform is stood up. The first bill for new CC4Teams and CallCabinet services is one month in advance.

Once-off project costs are split 80% at project acceptance and the remaining 20% on project completion. On a typical contact centre build that's the CC4Teams implementation, the CallCabinet implementation and any CRM integration work. You'll see each one as a separate line, never as a single unexplained "setup fee".

Reply with a valid purchase order and email acceptance to brad@voicetechnologies.com.au. Quotes carry an expiry date, usually 30 days from issue. Our quotes are built on the requirements you've given us - if something material wasn't disclosed at quoting time, pricing may change, and we'll tell you before anything is provisioned.

The UCaaS platform and datacentre carry a 99.99% availability target. Access through application-based clients (desktop and mobile softphone apps) is best effort - we make good-faith efforts but nobody can guarantee a set availability level over a device we don't control.

• Critical - 15 minute response, 4 hour restoration, 24 hour resolution, 24x7 cover
• Major - 1 hour response, 8 hour restoration, 2 business day resolution
• Minor - 1 business day response, 2 business day restoration and resolution
• Informational / MAC - 1 business day response, 2 business day resolution

Critical faults raised after hours have an extended 1 hour response time.

Critical means loss of the ability to make and receive calls affecting more than 10% of the enterprise, an inability to reach emergency services, or complete loss of connectivity. Under 10% of the enterprise, loss of a single enterprise feature such as voicemail or IVR, or persistent call quality problems are classified as Major. Individual handset registration issues and DOA warranty claims are Minor.

Allow a minimum of 100k of available bandwidth per active voice channel for reliable voice quality. Products that carry video need between 512k and 4092k per session depending on the quality selected. Procuring suitable connectivity is your responsibility, but we'll size it with you before go-live and we're happy to quote the link as part of the same project.

Cloud SIP and Cloud ISDN channels delivered as a trunk accept G711 alaw and G711 ulaw, both at 20ms packetisation. If your existing PABX or SBC is configured for anything else, we'll cover that off during design rather than discovering it at cutover.

Unless stated otherwise, reasonable business use means up to 1000 minutes of fixed-to-national and 500 minutes of fixed-to-mobile calls per call pack. Call packs are allocated at enterprise level, every user must have their own pack, and packs can't be mixed and matched within the same enterprise. Included call packs can't be used for contact centre or telemarketing purposes without our written permission - if that's your use case, we'll quote you properly for it instead.

Yes, but it's important you understand the limitation. Like any internet-delivered voice service, availability and quality can differ from a standard telephone service because it depends on network conditions and power. If anyone at your site requires uninterrupted phone line access to 000 - because of a disability, serious illness or life-threatening condition - you need a separate, independent means of access, and it's your responsibility to make sure those people know. We'll help you plan for it, but we can't be liable for loss arising from a failure to procure that access.

Direct Routing is delivered through our own carrier platform and managed by us in SASBOSS at $18 per user per month, with unlimited concurrent channels through our SBC. Operator Connect is provisioned natively by Microsoft and managed entirely in the Teams Admin Centre at $20 per channel per month, with an Australian direct-in-dial number included. That difference in billing unit buys you a single admin surface: numbers, users and policies all live in Microsoft, with no separate portal and no PowerShell. The real question is not the rate, it is what you are buying. Operator Connect sells you concurrent channels: one channel carries one call at a time, shared across everyone, so 40 staff might only need 16 channels and you pay for far fewer than you have people. The catch is the cap, because once every channel is in use the next caller gets a busy signal. Direct Routing sells you users at $18 each and gives you unlimited concurrent channels through our own SBC, so every person can be on a call at once and your customers never get a busy signal, plus call recording with 30 day retention and Cisco Webex as disaster recovery are included. Migration work between the two is on us, though install, onboarding and setup charges apply to every deployment and are priced to your requirements and the complexity of the project.

No. The platform can't run both models on the same tenant, so a move to Operator Connect is a single migration of all services at once. We run it with proven PowerShell automation from our carrier partner Access4 - the same scripts used on sites of 5,000+ users. Cutover is typically scheduled for a Friday night, takes 2 to 4 hours including Microsoft propagation, and hunt groups are rebuilt as Teams Call Queues ahead of time so the switch is seamless.

If your numbers already sit on our platform, there's nothing to port - we simply reallocate them. If you're coming from another carrier, complex (CAT-C) porting is quoted as a once-off, typically from $160 per order depending on the range and the losing carrier. Direct-in-dial numbers and 1300 hosting continue to be billed monthly and are unaffected by a change of calling model.

We publish a defined list of compatible hardware. If you connect unauthorised or untested devices we can't accept liability and we're not obliged to support them - BYO devices aren't covered by the help desk. Where handsets move to Microsoft, they're factory defaulted and auto-provisioned, and you can set an auto-provisioning URL in your firewall so future deskphones configure themselves.

Yes. Where call recording software is in use, you must obtain consent from all parties before recording. Our compliant recording platform supports announcements, retention policies and encrypted storage to help you meet that obligation, but the consent process itself is yours to run. We'll help you configure it correctly - this is not legal advice, and for a regulated industry you should confirm your obligations with your own adviser.

Triage first: confirm the issue isn't with third party equipment or inside your own administrative domain, and check that anything we supplied has power and connectivity. Then log it by email to our service desk, or by phone if email is unavailable. Tickets sitting with no response from your side for 10 days are closed as resolved, so keep an eye on anything we've come back to you on.

That's the normal path. Most customers land on a calling plan first, then add compliant recording, queue analytics or full contact centre agents once the basics are stable. Some services are add-ons and require the prerequisite service to be in place first, and there are minimum quantities on a few products so they stay commercially viable - we'll tell you which before you commit, not after.

Clobba is our Microsoft Teams analytics and wallboard platform from Code Software. It gives you live queue tiles, real-time agent status, agent performance widgets, answered and bounced call reporting, and scheduled reports delivered to your inbox as PDF or Excel. Pricing depends on how many queues and agents you're measuring, so it's quoted per environment - send us your queue volumes and the KPIs you want on the wall and we'll build the view against your queues before you see a demo, not a demo tenant.

Evelyn is our branded AI receptionist, built on the Access4 AIX Voice Assistant platform and hosted on local infrastructure in Melbourne and Sydney. She answers every inbound call, understands what the caller wants in natural language, answers common questions from a knowledge base you control, and routes the call to the right person or queue - including after hours, when the alternative is voicemail. She is $75 per month per assistant, plus 55c per minute of AI conversation, so you only pay for the calls she actually handles. Getting started is a $750 once-off setup and onboarding fee, which begins with a discovery session: we build the platform around how you actually want calls handled, write the knowledge base with you and tune her voice and greeting before she takes a single call. Evelyn sits in front of any of our platforms: Teams with Operator Connect, Teams with Direct Routing, or a Webex and hosted setup without Teams. Ask us for the Evelyn briefing pack.

We do. Voice Technologies is 100% Australian owned, based in Camden NSW and operating since 2003. You get a named engineer who knows your build, not a ticket queue in another timezone. That's the whole reason customers move to us, and it's the thing we're least willing to compromise on as we grow.