All pricing in AUD and excludes GST. Australian owned since 2003, supported locally 24/7.
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2026 Plans and pricing

Find the right calling plan for your business.

Microsoft Teams Phone, Operator Connect, contact centre, compliant recording and analytics - bundled into plans you can actually compare. Built on Microsoft. Answered by Australians.

Microsoft AI Cloud Partner 99.99% platform availability target 24x7 critical fault cover No offshore call centre
Business plans

Plans built from what we actually deliver

Start with how the calls are delivered, then bolt on only what each person actually needs. The price moves as you tick, so you can see exactly what a custom plan costs before you speak to anyone. Typical bundles are shown underneath.

New Build your system
1Who is this for? Start by choosing one below

For teams of 1 to 300 users who want calling, queues and recording inside Microsoft Teams.

2How are the calls delivered? Now choose one of these
Per user per month, AUD ex GST, on a 12 month term. Call usage is pay as you go.
Step 3 · Start here

Set how many people sit in each team, then tick what that team actually needs. Everything below reprices as you go, and nothing is sent anywhere until you press a button.

1. Your teams

Compliant recording and CC4Teams are sold in blocks of five. Both carry a minimum of five licences, so you need at least five people on the account to buy either one. If you licence fewer than five, you are still billed for five.

2. How the calls arrive

3. Whole-business add-ons

Not per person

Operator Connect or Direct Routing

Moving your phone system to Microsoft? You have two options

Both options put real phone calls inside Microsoft Teams, and from your staff's point of view they behave identically. The difference is how it's managed and delivered to your Teams app.

Numbers, 1300 hosting and call usage are billed the same way on both models. Moving between them later is a supported migration, and our migration work is included at no charge.

Clobba by Code Software

Native Teams delivers the calls. It tells you almost nothing about them.

If you are already running call queues and auto attendants natively in Microsoft Teams, this is the gap. Teams keeps call queue data for 28 days and call detail records for 120 days, offers no scheduled reports and no real wallboards. Clobba is the reporting and insight layer that sits on top of the Teams licences you already pay for - 24 months of history, drag-and-drop dashboards, live wallboards for the wall, agent performance and Erlang-based staffing advice.

Native, not bolted on. Clobba reads your Microsoft Teams call queues, auto attendants and call records straight from your own tenancy. There is no middleware to install, nothing sitting between Teams and your data, and no second system for your team to learn.

Clobba
Not a contact centre platform, and not priced like one. Clobba does not replace anything. It reports on the native Teams queues and auto attendants you already have, which makes it the sensible answer for teams that need supervisor-grade visibility but do not need agents, skills-based routing or a CC4Teams deployment.
Data retention24 months
vs 28 days native
Click either to see it full size
Clobba is $35.50 per user in queue, per month.12 month minimum term, plus a once-off setup quoted per deployment. Tick it in the plan builder at the top to see it priced against your own numbers.
Add Clobba to my plan →

What you actually get

  • Real-time monitoring and wallboards. Live calls in queue, agents available and on call, opted-in agent gauge and SLA percentage per queue, with red/amber/green thresholds you set. Project it to a TV.
  • 24 months of history. Call queue and CDR data kept for two years instead of 28 and 120 days, so you can compare this quarter to the same quarter last year.
  • Agent performance reporting. Answered calls, talk time, average and peak handling, presence summaries and heatmaps, per agent and per queue.
  • Cradle-to-grave tracking with call quality. Follow every leg of a call, scored good, poor or unknown, with caller device and network detail for troubleshooting.
  • Sizing and staffing. An Erlang-based sizing report tells you how many agents a queue needs, by hour and by day, to hold missed calls under your target.
  • Scheduled reports and a generative AI Teams app. PDF or Excel emailed daily, weekly or monthly, plus plain-language queue questions answered inside the Teams client.

How we deliver it

  • We need access to your Microsoft tenancy. Clobba reads your queues, auto attendants and call records directly from your tenant, so we cannot deliver this service without it.
  • Setup is a project, not a switch. Requirements gathering and design workshops, remote install into your tenant, default reports enabled plus up to three custom reports built to your KPIs, UAT, go-live support, remote training and a hypercare period before BAU handover.
  • Maintenance is included in the per-user rate. Software updates and security patches, three hours a month of professional services, quarterly training through the Access4 Training Academy, proactive monitoring and one point of contact here for everything Clobba.
  • Licensed on the greater of licensed users or users provisioned, on a 12 month minimum term. Charges start once the platform is provisioned, typically within seven days of a valid purchase order.
Worth knowingSetup, implementation and configuration is quoted per deployment. On a standard single-tenant build it has been $1,500 ex GST once-off. Azure communication channel deployments, call recording migrations and report customisation beyond the included scope are quoted separately.

Read this before you compare us to anyone

What we charge for, and what Microsoft charges for

Two separate bills, and it matters. Everything priced on this page is our service. Microsoft licensing is bought from Microsoft, and it sits on top.

Microsoft charges you for the licence

  • Every user on Teams calling and the Teams dial pad needs a Teams Phone Standard licence from Microsoft, on top of what we charge.
  • That licence is approximately $18 inc GST per user per month. It is approximate because it varies with your licensing model, agreement and term.
  • We are a Microsoft partner and can supply it, or you can keep buying it however you buy it now.
Watch for thisSome providers quote a single number that hides the Microsoft licence. Ask anyone you are comparing us to whether their price includes Teams Phone Standard.

We charge you for the phone network

  • Our services give you access to the Australian public phone network so those Teams users can actually make and take outside calls.
  • Everything else we sell - recording, contact centre, analytics, CRM integration, Evelyn - are bolt-on tools that enhance your Microsoft 365 experience, not replacements for it.
  • Install, onboarding and setup charges apply to every solution on this page, priced to your requirements and the complexity of the project.
Call plansWe offer unlimited call plan packages, but pay as you go call plans work best and are the most cost efficient for most businesses. We will look at your actual call records and tell you which one you are better off on.

Send us your last phone bill. We'll show you the gap.

We break your invoice down line by line, map it to the plans above and tell you honestly what changes and what it costs. No obligation. Install, onboarding and setup charges apply to every deployment and are priced to your requirements and the complexity of the project.

Talk to sales Call 1300 80 20 44
$0Migration work on our side, included. Install, onboarding and setup charges apply to each deployment
15 minTarget response on critical faults, 24x7
2003Australian owned and operating since
Frequently asked questions

The questions we get asked before every signature

Contracts, billing, service levels and the technical fine print - pulled straight from our standard Service Schedule so there are no surprises later.

Is there a minimum number of users for recording or CC4Teams?
Yes, and it is worth knowing before you build a plan. CallCabinet compliant recording and CC4Teams both carry a minimum of five licences. That means you need at least five people on the account to buy either product at all, and if you only licence three or four users, you are still invoiced for five. The plan builder on this page enforces it both ways - the buttons are locked out if the account is under five users, and if you licence fewer than five it adds the shortfall to the total so the number you see is the number you would actually pay. Nothing else on this page carries a user minimum: Operator Connect channels, Direct Routing seats, Clobba, the CRM integration and Evelyn can all be bought in any quantity from one up. AI conversation analytics sits on top of a CallCabinet licence, so it inherits the same five licence floor.
What actually is the Webex app, and what do I use it on?
It is a softphone. Cisco Webex is the app your extension lives in, and it runs on Windows, macOS, Android and iOS at the same time - so the same number rings your desk and your pocket. You get the dial pad, hold, transfer, hunt groups, voicemail and call history without a Microsoft licence anywhere in the picture. If you would rather have a physical phone on the desk, the Hosted Handset Seat gives you the same service on a Yealink or similar, and plenty of sites run both - app for the mobile staff, handsets on the counter.
Do I need Microsoft 365 or a Teams licence for this?
No. That is the whole point of this path. Everything on the Without Teams tab is a complete phone system in its own right. There is no Teams Phone Standard licence, no Microsoft add-on and no tenant work - the section on this page about what Microsoft charges simply does not apply to you. If you later move onto Microsoft Teams, we port the same numbers across and you keep them.
What is SASBOSS, and what can I actually do in it?
SASBOSS is the Access4 management portal, and it is where your phone system is configured and controlled. It is a single place to add and remove users, assign numbers, build hunt groups and call queues, set business hours and after hours routing, record and upload announcements, manage voicemail and pull call history and usage reporting. You get access to it, and so do we - so you can make the small day-to-day changes yourself without logging a ticket, and hand us the bigger call flow work. Nothing sits on your premises and there is no server to patch.
Is this a complete phone system, or just calling?
It is the complete system. Numbers, users, hunt groups, call queues, auto attendants, time of day routing, voicemail to email, call recording options, reporting and the apps all come from the one platform and the one portal. You are not stitching a dial tone service onto something else. Add the IVR for menus on the front of your number, and iCallSuite when you need wallboards, agent licences and supervisor reporting on top.
How do calls get routed after hours or over the holidays?
Through time of day routing, set in SASBOSS. You define your business hours once and point everything outside them wherever you want - voicemail, an after hours mobile, a 1800 number, a different queue or an announcement. Lunch breaks, public holidays and one-off closures are handled the same way, and you can change them yourself in the portal. Add the IVR at $15.00 per IVR per month if you want callers to choose a department before they are routed.
Can Webex users still ring our Teams users, and our handsets?
Yes. Internally it is all one dial plan - Webex app users, hosted handsets and iPECS extensions all dial each other by extension, transfer to each other and share hunt groups. Mixed sites are common: warehouse and retail staff on the Webex app or a handset, office staff on Microsoft Teams. You are not running two disconnected phone systems and paying twice.
What do I get with iCallSuite, and do I need it?
Only if you run queues that somebody has to supervise. The Premium Call Centre Agent licence at $39.00 per agent per month gives that person wallboards, reporting and up to 525 calls in premium call queues. iCallSuite Wallboard at $45.00 per wallboard per month puts a live board on a screen for the floor, priced per screen rather than per head. iCallSuite Ultimate at $125.00 per site per month adds supervisor and agent dashboards plus real time and historical reporting to email or PDF. A small team taking calls off a hunt group generally needs none of it.
What happens to the service if our internet drops?
The platform keeps running - it is hosted, not sitting in your comms room. Calls in progress on your local network will drop with the connection, but inbound calls keep being answered by the platform and can be routed straight to mobiles, an alternate site, voicemail or an announcement while you are down. Because the Webex app runs on phones over 4G and 5G, staff often do not notice an outage at all. We set the failover destinations up front so it happens automatically rather than while you are on the phone to us.
What is an Operator Connect channel, and how many do I need?
A channel is one concurrent call path. One channel carries one call at a time, in or out, and the channels sit in a shared pool across your whole tenant rather than being tied to a person. That is why Operator Connect is billed at $20.00 per channel per month and not per desk. Most offices never have everyone on the phone at once, so a common starting point is one channel per two to three staff - a 40 person business often runs comfortably on 16 to 18 channels. The trade-off is real and worth stating plainly: when every channel is in use, the next caller hears a busy signal. So the number has to be sized to your busiest hour, not your average one. Use the system builder on this page to model it, and if your phones run hot all the time, look at Direct Routing instead. One important thing to know: channels are not locked in for the term. If you are launching a product next week and expect the phones to run hot, or something unforeseen starts driving calls at you, we add channels on the fly for the period you need them and take them back off afterwards. You size for normal trading and we flex you through the spikes, rather than you carrying peak capacity all year.
Can my customers ever get a busy signal on Direct Routing?
No. Direct Routing is billed per user at $18.00 per month and includes unlimited concurrent channels through our own SBC. There is no channel count to run out of, so every single person on the system can be on a call at the same time and callers still get through. If you are a business where a missed call is a lost job - trades, medical, dispatch, anything with a seasonal or event-driven spike - that predictability is usually worth more than the difference in the rate.
We already run call queues natively in Teams. What does Clobba actually add?
Native Teams delivers the calls but keeps call queue data for only 28 days and call detail records for 120 days, with no scheduled reports, no report filtering and no real wallboards. Clobba keeps 24 months of both, adds drag-and-drop dashboards and live wallboards you can project onto a TV, agent performance reporting with presence heatmaps, cradle-to-grave call tracking with call quality scoring, an Erlang-based sizing report that tells you how many agents a queue needs, scheduled PDF and Excel reports, and a generative AI Teams app for plain-language queue questions. It works on top of the Microsoft licences you already pay for rather than replacing them.
What does Clobba cost, and what do I need to give you?
Clobba is $35.50 per user in queue per month, which is the licence plus maintenance and support, on a 12 month minimum term. Licensing is based on the greater of licensed users or users provisioned. Bundled with our calling it is $55.50 on Operator Connect or $53.50 on Direct Routing per user per month. Setup, implementation and configuration is quoted per deployment - on a standard single-tenant build it has been $1,500 ex GST once-off. We need access to your Microsoft tenancy to deliver Clobba, because it reads your queues, auto attendants and call records directly from your tenant.
Do I need Clobba or CC4Teams?
Clobba if you want to see and report on the queues you already run natively in Teams: dashboards, wallboards, agent performance, history and staffing advice. CC4Teams if you want to change how calls are handled: skills-based routing, priority queues, supervisor whisper, barge and listen-in, callback in queue and agent opt-in controls. Most businesses asking us about queue visibility need Clobba, not a contact centre platform, and it is a fraction of the cost. If you genuinely run a contact centre you will want CC4Teams, and Clobba can sit alongside it.
What exactly is included in the per user price?
The monthly seat price covers the licence and the platform - the calling service, the features attached to that seat and our support wrapper. Call usage is billed separately on a pay as you go basis, and direct-in-dial numbers, 1300 hosting and SIP channels are priced individually under Additional services. That's deliberate: it means when your call volume drops, your bill drops with it, rather than being buried in an inflated seat rate.
Is your pricing inclusive of GST?
No. Every figure on this page is in Australian dollars and excludes GST, which is how our quotes and service schedules are written. The one exception is Microsoft's own licences (Teams Phone Standard and Teams Shared Space) - Microsoft quotes those inclusive of GST, so where we show them we mark them as inc GST to avoid confusion.
How long is the contract term?
12 months for CC4Teams contact centre, CallCabinet compliant recording and Clobba. Operator Connect channels, Direct Routing plans and Webex services are month to month with no lock-in contract - useful when you've got casual or seasonal staff you don't want to commit to. Notice periods differ between the two, so see the cancellation question below.
How do I cancel, and how much notice do you need?
It depends which service you're cancelling, and the difference is significant.

Operator Connect channels, Direct Routing plans and Webex services are month to month with no lock-in contract, on a 30 day cancellation policy. Give us 30 days notice and you're done.

CC4Teams, CallCabinet and Clobba need 75 days notice, given before the contract expiry date. These are licensed services on a 12 month term, and if we don't receive notice in that window the term automatically renews for a further 12 months.

Either way, send the notice to support@voicetechnologies.com.au. We'd rather remind you than catch you out, so we flag renewal dates ahead of time, but the notice periods above are the contractual position.
When does billing actually start?
Charges commence from the date the platform is provisioned by the vendor, which is typically within 7 days of a valid purchase order. To be clear, that is not your go-live date and not your first-call date - the meter starts when the platform is stood up. The first bill for new CC4Teams and CallCabinet services is one month in advance.
How are implementation and professional services invoiced?
Once-off project costs are split 80% at project acceptance and the remaining 20% on project completion. On a typical contact centre build that's the CC4Teams implementation, the CallCabinet implementation and any CRM integration work. You'll see each one as a separate line, never as a single unexplained "setup fee".
How do I accept a quote?
Reply with a valid purchase order and email acceptance to brad@voicetechnologies.com.au. Quotes carry an expiry date, usually 30 days from issue. Our quotes are built on the requirements you've given us - if something material wasn't disclosed at quoting time, pricing may change, and we'll tell you before anything is provisioned.
What are your service level targets?
The UCaaS platform and datacentre carry a 99.99% availability target. Access through application-based clients (desktop and mobile softphone apps) is best effort - we make good-faith efforts but nobody can guarantee a set availability level over a device we don't control.
  • Critical - 15 minute response, 4 hour restoration, 24 hour resolution, 24x7 cover
  • Major - 1 hour response, 8 hour restoration, 2 business day resolution
  • Minor - 1 business day response, 2 business day restoration and resolution
  • Informational / MAC - 1 business day response, 2 business day resolution
Critical faults raised after hours have an extended 1 hour response time.
How do you classify a critical fault?
Critical means loss of the ability to make and receive calls affecting more than 10% of the enterprise, an inability to reach emergency services, or complete loss of connectivity. Under 10% of the enterprise, loss of a single enterprise feature such as voicemail or IVR, or persistent call quality problems are classified as Major. Individual handset registration issues and DOA warranty claims are Minor.
What bandwidth do we need?
Allow a minimum of 100k of available bandwidth per active voice channel for reliable voice quality. Products that carry video need between 512k and 4092k per session depending on the quality selected. Procuring suitable connectivity is your responsibility, but we'll size it with you before go-live and we're happy to quote the link as part of the same project.
Which codecs do your SIP trunks support?
Cloud SIP and Cloud ISDN channels delivered as a trunk accept G711 alaw and G711 ulaw, both at 20ms packetisation. If your existing PABX or SBC is configured for anything else, we'll cover that off during design rather than discovering it at cutover.
What counts as reasonable use on a call pack?
Unless stated otherwise, reasonable business use means up to 1000 minutes of fixed-to-national and 500 minutes of fixed-to-mobile calls per call pack. Call packs are allocated at enterprise level, every user must have their own pack, and packs can't be mixed and matched within the same enterprise. Included call packs can't be used for contact centre or telemarketing purposes without our written permission - if that's your use case, we'll quote you properly for it instead.
Can we still call 000?
Yes, but it's important you understand the limitation. Like any internet-delivered voice service, availability and quality can differ from a standard telephone service because it depends on network conditions and power. If anyone at your site requires uninterrupted phone line access to 000 - because of a disability, serious illness or life-threatening condition - you need a separate, independent means of access, and it's your responsibility to make sure those people know. We'll help you plan for it, but we can't be liable for loss arising from a failure to procure that access.
What's the difference between Direct Routing and Operator Connect?
Direct Routing is delivered through our own carrier platform and managed by us in SASBOSS at $18 per user per month, with unlimited concurrent channels through our SBC. Operator Connect is provisioned natively by Microsoft and managed entirely in the Teams Admin Centre at $20 per channel per month, with an Australian direct-in-dial number included. That difference in billing unit buys you a single admin surface: numbers, users and policies all live in Microsoft, with no separate portal and no PowerShell. The real question is not the rate, it is what you are buying. Operator Connect sells you concurrent channels: one channel carries one call at a time, shared across everyone, so 40 staff might only need 16 channels and you pay for far fewer than you have people. The catch is the cap, because once every channel is in use the next caller gets a busy signal. Direct Routing sells you users at $18 each and gives you unlimited concurrent channels through our own SBC, so every person can be on a call at once and your customers never get a busy signal, plus call recording with 30 day retention and Cisco Webex as disaster recovery are included. Migration work between the two is on us, though install, onboarding and setup charges apply to every deployment and are priced to your requirements and the complexity of the project.
Can we run Direct Routing and Operator Connect side by side?
No. The platform can't run both models on the same tenant, so a move to Operator Connect is a single migration of all services at once. We run it with proven PowerShell automation from our carrier partner Access4 - the same scripts used on sites of 5,000+ users. Cutover is typically scheduled for a Friday night, takes 2 to 4 hours including Microsoft propagation, and hunt groups are rebuilt as Teams Call Queues ahead of time so the switch is seamless.
Do we have to port our numbers?
If your numbers already sit on our platform, there's nothing to port - we simply reallocate them. If you're coming from another carrier, complex (CAT-C) porting is quoted as a once-off, typically from $160 per order depending on the range and the losing carrier. Direct-in-dial numbers and 1300 hosting continue to be billed monthly and are unaffected by a change of calling model.
Do you support handsets we already own?
Usually yes, but which list applies depends on how your calling is delivered, and the two lists are very different sizes. Operator Connect phones register through Microsoft SIP Gateway, which supports a broad range of hardware across a lot of vendors, from IP phones and DECT through to ATAs, intercoms and paging devices. Direct Routing phones register natively to our own platform against the list we have tested and support. Where handsets move across, they are factory defaulted and auto-provisioned, and you can set an auto-provisioning URL in your firewall so future deskphones configure themselves. If you connect unauthorised or untested devices we can't accept liability and we're not obliged to support them, so BYO devices outside the lists aren't covered by the help desk. Not sure? Send us the make and model and we will tell you straight.
Do we need consent to record calls?
Yes. Where call recording software is in use, you must obtain consent from all parties before recording. Our compliant recording platform supports announcements, retention policies and encrypted storage to help you meet that obligation, but the consent process itself is yours to run. We'll help you configure it correctly - this is not legal advice, and for a regulated industry you should confirm your obligations with your own adviser.
How do we log a fault, and what do you need from us first?
Triage first: confirm the issue isn't with third party equipment or inside your own administrative domain, and check that anything we supplied has power and connectivity. Then log it by email to our service desk, or by phone if email is unavailable. Tickets sitting with no response from your side for 10 days are closed as resolved, so keep an eye on anything we've come back to you on.
Can we start small and add contact centre or recording later?
That's the normal path. Most customers land on a calling plan first, then add compliant recording, queue analytics or full contact centre agents once the basics are stable. Some services are add-ons and require the prerequisite service to be in place first, and there are minimum quantities on a few products so they stay commercially viable - we'll tell you which before you commit, not after.
What is Clobba, and how is it priced?
Clobba is our Microsoft Teams analytics and wallboard platform from Code Software. It gives you live queue tiles, real-time agent status, agent performance widgets, answered and bounced call reporting, and scheduled reports delivered to your inbox as PDF or Excel. Pricing depends on how many queues and agents you're measuring, so it's quoted per environment - send us your queue volumes and the KPIs you want on the wall and we'll build the view against your queues before you see a demo, not a demo tenant.
What is Evelyn, your AI voice assistant?
Evelyn is our branded AI receptionist, built on the Access4 AIX Voice Assistant platform and hosted on local infrastructure in Melbourne and Sydney. She answers every inbound call, understands what the caller wants in natural language, answers common questions from a knowledge base you control, and routes the call to the right person or queue - including after hours, when the alternative is voicemail. She is $75 per month per assistant, plus 55c per minute of AI conversation, so you only pay for the calls she actually handles. Getting started is a $750 once-off setup and onboarding fee, which begins with a discovery session: we build the platform around how you actually want calls handled, write the knowledge base with you and tune her voice and greeting before she takes a single call. Evelyn sits in front of any of our platforms: Teams with Operator Connect, Teams with Direct Routing, or a Webex and hosted setup without Teams. Ask us for the Evelyn briefing pack.
Who actually answers when we call support?
We do. Voice Technologies is 100% Australian owned, based in Camden NSW and operating since 2003. You get a named engineer who knows your build, not a ticket queue in another timezone. That's the whole reason customers move to us, and it's the thing we're least willing to compromise on as we grow.
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See the actual screens before you buy anything

Explore more and the product buttons above open a walkthrough, built entirely from real user interface screenshots of every product on this page. The live queue wallboards, the agent tables, the recording search, the CRM screen pop, Evelyn's call transcripts, the handsets and meeting rooms. Not marketing renders and not a demo tenant - the screens your team will be looking at every day.

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