Your business already works in Teams. Now your phones can too.
Calls, chat, meetings and files in one app, running on the licences you already hold. We are the carrier behind it.
Government · Critical infrastructure · Hospitals and aged care · Retail · Hospitality
Your phone system lives inside Teams
Dial, answer, transfer, hold and conference from the app your people already have open. One number that follows them to the desk, the laptop and the mobile.
Desk handsets, headsets and the mobile app all ring together, voicemail lands in the inbox, and moving a number between people takes a couple of clicks.
Carrier grade calling, connected in minutes
Operator Connect puts us straight into your Microsoft tenant as your carrier. Numbers ported, call flows built, everything managed from the Teams Admin Centre.
We appear inside your tenant as an approved operator, so there is no session border controller to buy and no direct routing to babysit.
A contact centre that sits on top of Teams
Skills based routing, supervisor tools, IVR menus for business hours, after hours and public holidays. Callers reach the right person, first go.
Supervisors can listen in, whisper to an agent or take the call over, and the menus change themselves on weekends and public holidays.
Every call recorded, transcribed and understood
Compliant recording with AI transcription, sentiment and keyword search. Encrypted, retained to your policy and held on Australian soil.
Retention is set to your policy, recordings can be locked for a dispute or an audit, and any call is findable by number, agent, date or keyword.
See what your phones are actually doing
Queue and auto attendant reporting, agent activity and wallboards on the office screen. The reporting Teams does not give you, in plain numbers.
Reports land in your inbox each morning or sit on a screen in the office. Unanswered calls, quiet hours and licences nobody uses all show up.
The phone knows who is calling before you answer
Screen pops, click to dial and call notes written straight back to the record. More than 200 CRM and ERP systems connect out of the box.
Answer with the customer's name and their last job already on screen, then the call logs itself against the record so nobody writes it up later.
Wire the phone system into your own software
A REST API over the carrier platform. Match a caller to their record, write call history and costs into your database, pull a recording back into your own app, and provision users and numbers without touching a portal.
Token authenticated, locked to your IP address and rate limited at sixty calls a minute. We scope it with your developers and hand over working examples.
Meet Evelyn, she answers before the second ring
Our AI receptionist greets callers, answers the everyday questions and puts people through to the right team. No hold music, no missed enquiries, day or night.
She learns your services, your hours and your locations, and puts the caller through to a person the moment they ask for one.