Compliance Call Recording & Analytics
Designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.
Transforming conversations into business intelligence.
Revolutionary compliance call recording solutions that enable unrestricted business intelligence within any communications environment.
Compliance for Every Industry
Meet global regulatory compliance requirements, including GDPR, PCI DSS, HIPAA, SEC, MiFID II, Dodd-Frank, FTC, MAD II and more.
Security
256-bit military-grade AES rotating encryption to ensure every interaction remains as secure and reliable as they are compliant.
Keep Your Data
CallCabinet doesn’t hold your data ransom with localised storage or proprietary encoding formats. Your recording data will always be
yours and will remain accessible to you 24/7/365.
Flexible Deployments
Seamless recording and deployment on any network environment, including on-premise, carrier-hosted, hybrid and even Microsoft-hosted Cloud PBX.
Say hello to the power of one!
- One compliant call recording and analytics solution
- One deployment across any calling or UC Platform
- One solution for calling, conferencing, and contact center
- One user interface
Compliance Call Recording
From Dodd-Frank, MiFID II, and GDPR to POPI, PCI DSS, and many more, with CallCabinet your business automatically adheres to the latest regulatory developments as and when they happen. Set custom policies at a granular level and take complete control of your regulatory and policy compliance across your organisation.
Automated Compliance Redaction
Automatically redact PCI DSS, PHI, and PII from the audio and transcription of every call to mask any type of sensitive information from unauthorized access according to your business requirements.
UC, IP-PBX, Telephony and Mobile
Organisations often require a mix of communication platforms to succeed. Effective enterprise call recording requires a solution that seamlessly integrates with them all. CallCabinet’s deep integration versatility provides a uniform user experience across your organisation for seamless end-to-end deployment. One solution, single user experience across it all.
AI Transcription and Call Summarisation
Selective AI transcription, call summarisation, and sentiment at-a-glance features are now available across all CallCabinet’s compliant call recording solutions. Every CallCabinet customer can now utilise AI transcription on any chosen call to extract valuable insights and overall sentiment, while our advanced AI call summarisation offers a clear and concise overview of any selected interaction.
PCI DSS, PHI, and PII Redaction
Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS), Protect Health Information (PHI), and Personally Identifiable Information (PII) compliance.
Screen Capture/Recording
Knowing what happens on screen is an essential component of obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.
Schedule a Demo
Let us show you how we can help your business grow. Call us today or submit this form to arrange a CallCabinet demo with one of our friendly advisers.
Watch our video promo
It's all about turning my leads into customers and then keeping my customers' satisfaction at the top of the curve, and achieve this without any fuss.