FAQ's
All of your questions answered
Need to know more about Voice Technologies? You've come to the right place. Below are some of our most frequently asked questions.
General Questions
Yes. iPECS provide a range of produts to support this. Desktop and Smartphone apps come out of the box on the UCP
Yes of course.
Yes no problem. They will be delivered as an attachment with Date/Time and call details.
Yes. We are able to upload files for Music on hold, queue messages, night switch and voicemail greetings for staff.
We also offer a complete messages on hold package catered to suit your needs. Contact us for more information.
Yes. We are able to set schedueled times. Calls can be directed anywhere you would like.
Yes. All systems have a GUI web interface for all kinds of changes.
We are available 24/7 for our premium support customers. Whenever you need us we are there for you.
Yes. Video instructionals are available on YouTube
Yes sure can. UCS and UCE apps are available for both iOS and Android. Staff connected globally over 4G. No VPN required.
Yes. Most SQL databases are supported. Contact us for more info.
Yes. We also cover global offices through Aria Technologies.
Generally Reception is back online within 5 minutes.
If you have a backup battery or UPS (recommended) this will keep power up to your most crucial IC&T equipment.
Bandwidth (internet speed) is key to sustain good quality voice and video calls. Check your connection by doing a speed test and/or contact us for support on your issues
Yes. All our installations include Admin Training as standard. We will ensure you are well equipped with the correct documentation to keep your systems running smoothly.
