Transforming the wayemployees work

Comprehensive all-in-one phone system

Everything you need

Cisco Webex transforms the way employees work with a single app that includes video meetings, whiteboarding, secure messaging, file sharing & built-in phone system functionality to increase employee productivity and streamline teamwork. Keep all your phone numbers and Voice Tech will manage everything for you.

Phone System

Unlimited calls to AU numbers, Transfer, hold, conference call all from the Webex app. Enable DND, Anonymous call rejection mode, call forwarding, simultaneous ring to mobile, call waiting and Call Control to log in and out of call centre queues. All at the click of a button from the Webex interface. Powered by Broadsoft.

Collaboration

Enhanced team collaboration tools enable everyone to see and share all the information they need to work together productively.

Meetings

Host large and small meetings from anywhere, with audio, video and screen sharing.

Messaging

Exchange secure messages and share files with individuals and groups, inside or outside your organization.

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Todays Challenges

Companies are facing a great deal of challenges in providing better customer and employee experiences. See how incorporating artificial intelligence capabilities into your contact center can help.

Poor Customer Experience

53% of companies had measurable results from implementing AI to improve customer experience.

Agent overload

96% of companies will have their agents handle only complex or highly specialised interactions by 2025.

Lack of automation

76% of contact center leaders agree that agents working through technology or process issues is their greatest challenge.

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Benefits of Webex

Enhanced Teamwork

Webex integrates many powerful features into a single application, your teams can collaborate with others internally and externally faster and easier than ever before.

Custom design around our teams

High-quality video meetings, annotation-rich screen sharing, and whiteboarding are all available to access from any device. Anyone can start a conference and access in-meeting tools like the ability to add guests or record conversations. There’s also the option to save all your files and whiteboards for viewing later. You can even work offline.

Integrations

There are plenty of pre-built integrations available for third-party applications from Google, Salesforce, Microsoft and more.

Enterprise Grade

Webex keeps your meetings and conversations secure with enterprise-grade safety, including end-to end encryption, built into everything you do.

Calling and Call Control

Webex includes native video and voice calling and extensive calling features and call control within a single collaboration app. You can make or receive calls from anywhere with VoIP calling powered by Broadsoft.

Futureproof

An easy evolution to cutting-edge communication and collaboration services. Because Webex is a hosted service, you’ll always have immediate access to new features and updates as soon as they become available, without having to do anything.

Business Continuity

The distributed nature of Webex means that your infrastructure will still be available in the event of a power outage, storm, fire, or other disaster. Because Webex is not on your premises, it’s easy to redirect calls to an alternate location or mobile if you can no longer take calls at your primary location.

Messaging in Webex

Stay engaged, prioritise what matters and keep workflows moving forward with always-on messaging. Show availability with custom presence status, pin or mark messages unread to keep important spaces top of mind.

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Set the presence of other team members

You can see other people’s availability in Webex App. If you need to contact someone, check to see if they’re actively using the app. This makes it easy to know if others are available to respond to messages.

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