Analytics Tools to help you work smarter with Microsoft Teams
Transforming conversations into business intelligence.
Designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.
Minimise Call Abandonment with Auto Attendants and Call Queues Software for Teams
Clobba Queue Manager allows full configuration of Microsoft Teams Call Queues and Auto Attendants without the requirement of a Teams administrator role.Save time and reduce risk by automating number management and provisioning with a call queue management system.
Microsoft Teams Reporting and Analytics for a Blooming hybrid work set up
With Microsoft Teams, Cisco and other business communications platforms, your geographically distributed, hybrid working organisation can work, collaborate and thrive together. But only if you know how effectively your teams and remote workers are using your UC platform.
Clobba puts your finger on the pulse of your connected organisation. This easy-to-use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. Clobba helps you turn your MS Teams platform into a powerful environment for joined-up business-building.
Voice Recorder
Clobba Voice Recorder, integrated with Microsoft Teams, offers secure, cost-effective call recording for training, monitoring, and dispute resolution. Installed on Teams tenant servers, it ensures ownership rights. Features include inbound, outbound, internal, federated, and conference call recording, enhancing quality assurance, abuse protection, and compliance within your organisation.
Real-Time Reporting
Use real-time MS Teams analytics and reporting to gain clear Visibility of the performance and productivity of your Call Queues, Auto Attendants and Agents
This simple, out-of-the-box wallboard and trend reporting for users of Microsoft Teams puts you in complete control. Clobba Real Time’s live call wallboards, historical dashboards, and supporting reports let you view and monitor agents, queues and auto-attendants in real-time. Customizable to show you the relevant stats you require to achieve the highest levels of customer service.
Free-up IT Resources with fewer tickets being raised on IT support personnel, so they have more time to focus on their core functions.
Improved efficiencies for any organisation using Teams Call Queues and Auto-Attendants
Increases efficiencies, taking away the requirement for Auto Attendant and Call Queue configuration tasks being performed only by employees with a Teams Administrator role means that changes can be made quicker addressing call handling issues when they arise.
Improves customer satisfaction by optimising AA and CQ performance ensuring a reduction in call handling times and missed calls resulting in an increase in customer satisfaction.
Number management, extension management and provisioning for Microsoft Teams
Add new ranges, allocate DIDs or extensions for new starters with ease with Australian dialling codes, provision and activate the Teams phone system license, identify unallocated DIDs, and auto-generate new ranges whenever a sequential set of numbers is identified.
Clobba Range Manager is an intuitive platform, designed to help its users efficiently manage and track phone numbers, to ensure excellent operations, both nationally and internationally.
PCI DSS, PHI, and PII Redaction
Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS), Protect Health Information (PHI), and Personally Identifiable Information (PII) compliance.
Screen Capture/Recording
Knowing what happens on screen is an essential component of obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.
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Let us show you how we can help your business grow. Call us today or submit this form to arrange a demo with one of our friendly advisers.